The processing of your order, the manufacture of the products and the delivery (free of charge) will take our team a maximum of 10 to 15 working days. We make every effort to ensure that you receive your order as quickly as possible, without compromising the quality of our goods.
A problem with the Post Office? Parcel lost, broken, or destroyed?
With our secure delivery, Dragon Vibe® takes care of disputes for you. Customer satisfaction is our priority. We don't blame the carrier by letting you "fend for yourself". We assume full responsibility by immediately sending you a new package at our expense.
Do not hesitate to contact us by email at firstname.lastname@example.org: our team will do its utmost to meet your expectations.
We are only able to accept a return in the case of a proven product defect.
Our articles undergo very strict quality controls before each shipment. However, if your products have any manufacturing defect, please send us a photo of the product in question (in the original packaging if possible) to email@example.com with your order number. To be eligible for a return, your item must be unused and in the same condition as you received it.
All our clothes come with a size guide to avoid this kind of inconvenience for our friendly customers. Our team has taken care to measure each item and to add the corresponding comment in each description. From that moment on, the buyer assumes full responsibility for products that are too small or too big. Nevertheless, we know that the purchase of such an item can cause great frustration.
Do not hesitate to contact our customer support by email at firstname.lastname@example.org: we will do our best to satisfy you (by offering a possible compensation, for example).
The "HTTPS" present in the URLs of our shop testifies to the quality of our services. HTTPS is the variant of "http" secured by the use of SSL/TLS protocols. HTTPS is used to protect the financial transactions of merchant sites. As e-commerce merchants, we are aware that the use of SSL is becoming critical in today's world. It is the best way to protect your data and protect you against hackers and identity theft.
Visually, the SSL certificate is represented by a padlock that appears in the url bar of the web browser. It is also represented by an "s" which stands for "secure" and which is added to the "http" protocol on the website in the address bar.