FAQ | Dragon Vibe

FAQ

Frequently Asked Questions


Order and Delivery

  • When will I receive my order?

    The processing of your order, the manufacture of the products and the delivery (free of charge) will take our team a maximum of 10 to 15 working days. We make every effort to ensure that you receive your order as quickly as possible, without compromising the quality of our goods.
  • How much is shipping?

    We deliver our products worldwide. There is no minimum quantity required per order and all our deliveries are free of charge.
  • My order is not complete!

    If your order includes several items, it is possible that these will be sent separately, depending on available stocks and shipping warehouses. Don't worry, your package will arrive shortly.
  • I have not received my order yet!

    A problem with the Post Office? Parcel lost, broken, or destroyed?

    With our secure delivery, Dragon Vibe® takes care of disputes for you. Customer satisfaction is our priority. We don't blame the carrier by letting you "fend for yourself". We assume full responsibility by immediately sending you a new package at our expense.

    Do not hesitate to contact us by email at falkor@dragon-vibe.com: our team will do its utmost to meet your expectations.

Cancellations and returns

  • Can I change my order?

    Yes, as long as your order is not "in process".
  • Can I cancel my order?

    Yes, it is absolutely possible to cancel your order! However, if the order is already in preparation, the cancellation fee will be 40% of the purchase price.

    Do not hesitate to contact us by email at falkor@dragon-vibe.com: our team will do its utmost to meet your needs!
  • I would like to return an item.

    We are only able to accept a return in the case of a proven product defect.

    Our articles undergo very strict quality controls before each shipment. However, if your products have any manufacturing defect, please send us a photo of the product in question (in the original packaging if possible) to falkor@dragon-vibe.com with your order number. To be eligible for a return, your item must be unused and in the same condition as you received it.
  • My garment is too small!

    All our clothes come with a size guide to avoid this kind of inconvenience for our friendly customers. Our team has taken care to measure each item and to add the corresponding comment in each description. From that moment on, the buyer assumes full responsibility for products that are too small or too big. Nevertheless, we know that the purchase of such an item can cause great frustration.

    Do not hesitate to contact our customer support by email at falkor@dragon-vibe.com: we will do our best to satisfy you (by offering a possible compensation, for example).

Security

  • What payment methods do you accept?

    Your security, our priority: our site only offers secure and guaranteed safe payment methods.

    We accept :

    Credit Cards
    Debit cards


    Our online payment services :

    Stripe is a global payment platform that supports more than 150 local and global payment methods (Mastercard, Visa, in order to leave you a maximum of payment possibilities.

    Your bank details or credit card information will not be communicated to us under any circumstances. All payments are protected by our payment processor and encrypted with 128-bit SSL.

    We do not accept checks at the moment.
  • Is my information kept secure?

    Yes!

    The "HTTPS" present in the URLs of our shop testifies to the quality of our services. HTTPS is the variant of "http" secured by the use of SSL/TLS protocols. HTTPS is used to protect the financial transactions of merchant sites. As e-commerce merchants, we are aware that the use of SSL is becoming critical in today's world. It is the best way to protect your data and protect you against hackers and identity theft.

    Visually, the SSL certificate is represented by a padlock that appears in the url bar of the web browser. It is also represented by an "s" which stands for "secure" and which is added to the "http" protocol on the website in the address bar.

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